Terms of Service

Please read these terms carefully to understand your rights and responsibilities when using Bicara AI.

Introduction

These Terms of Service govern your access to and use of the Bicara AI platform, including our website, services, and applications.

Welcome to Bicara AI

Welcome to Bicara AI. These Terms of Service ("Terms") govern your access to and use of the Bicara AI platform, including our website, services, and applications (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you and Bicara AI regarding your use of the Services. Please read them carefully.

Services

Bicara AI provides a multi-tenant omnichannel business management platform with AI-powered customer service capabilities, allowing businesses to automate customer communications across WhatsApp, Telegram, Instagram, and Messenger. Our Services include:

  • AI-powered customer service automation
  • Omnichannel integration (WhatsApp, Telegram, Instagram, Messenger)
  • Business System Integration - Connect to your existing business systems like POS, CRM, or ERP to provide customers with real-time information and personalized service
  • Customer journey mapping
  • Human agent escalation management
  • Analytics and reporting tools

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

User Accounts & Usage

This section explains the requirements and responsibilities associated with creating and maintaining a user account on Bicara AI, as well as guidelines for proper use of our services.

Registration

To use certain features of Bicara AI, you may need to create an account. You agree to provide accurate and complete information when creating your account and to keep this information up-to-date.

Account Security

You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

Account Responsibilities

You are responsible for all activities that occur under your account. You may not share your account credentials with any third party.

Use of Services

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our services for personal or internal business purposes.

Prohibited Activities

You agree not to use Bicara AI for any unlawful or prohibited activities, including but not limited to:

  • Violating any applicable laws or regulations
  • Infringing on the intellectual property rights of others
  • Uploading or distributing viruses or malicious code
  • Interfering with the operation of the service
  • Sending spam or unauthorized commercial messages
  • Impersonating any person or entity
  • Accessing or attempting to access other users' accounts

Legal Terms

This section outlines important legal provisions including content rights, payment terms, privacy, liability limitations, and other legal matters.

Content and Data

Your Content: You retain ownership of any content you upload to Bicara AI. By uploading content, you grant us a worldwide, royalty-free, and non-exclusive license to use, reproduce, and display your content for the purpose of operating and improving the service.

Customer Data: You are responsible for ensuring you have the necessary rights and permissions to process customer data through our platform. You must comply with all applicable data protection laws.

Our Content: All content provided by Bicara AI, including text, graphics, logos, and software, is the property of Bicara AI or its licensors and is protected by intellectual property laws.

Payment and Billing

Certain features of Bicara AI require a subscription. You agree to pay all applicable fees as described on our pricing page. Fees are non-refundable except as required by law. You must provide accurate and up-to-date billing information.

Privacy and Security

Your use of our Services is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

Termination

We may terminate or suspend your account and access to Bicara AI at any time, without prior notice, for conduct that we believe violates these terms or is harmful to other users of the service. You may terminate your account at any time by contacting our support team.

Disclaimer of Warranties

Bicara AI is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted or error-free.

Limitation of Liability

To the maximum extent permitted by law, Bicara AI shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the service.

Indemnification

You agree to indemnify and hold harmless Bicara AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

Governing Law

These terms are governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law principles.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@bicaraai.com
Address: Jakarta, Indonesia

Last updated: May 16, 2025