Get Answers to Your Bicara AI Questions
Find answers to common questions about Bicara AI
How much does Bicara AI cost?
We offer two main plans: Starter at Rp 1.5M/month for small businesses and Professional at Rp 5M/month for growing businesses. Both plans are billed annually and include all core features. For large organizations with custom needs, we provide Enterprise pricing. Contact our sales team to get started.
Can I see a demo before purchasing?
Yes! Contact our sales team to schedule a personalized demo. We'll show you how Bicara AI works with your specific use case and answer all your questions about implementation and features.
How many team members can use Bicara AI?
It depends on your plan. Starter includes 2 team members, Professional includes 5, and Enterprise plans have unlimited team members. You can easily add or remove team members and manage their roles and permissions.
What's included in all Bicara AI plans?
All plans include AI-powered customer service, multi-channel support (WhatsApp, Telegram, Instagram, Messenger), knowledge base integration, business system integration, human agent escalation, analytics dashboard, and customer support. The main difference is in message volume limits and number of team members.
Are there any setup fees?
No, there are no setup fees. You only pay the monthly subscription fee based on your chosen plan. We believe in transparent pricing with no hidden costs.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, we'll prorate the charges.
What payment methods do you accept?
We accept bank transfers, credit cards (Visa, Mastercard), and popular Indonesian payment methods. For Enterprise plans, we can arrange custom payment terms.
Why Bicara AI's Pricing Plans Offer Great Value
At Bicara AI, we believe in providing exceptional value for Indonesian businesses. Our pricing plans are designed to cater to businesses of all sizes, from small shops to large enterprises. Each plan includes AI-powered customer service, multi-channel support including WhatsApp and Telegram, and dedicated assistance to help you succeed.
Can I integrate Bicara AI with my existing systems?
Yes! Bicara AI can integrate with a wide range of business systems including POS (like Olsera), CRM platforms, ERP systems, e-commerce platforms, and custom internal databases. Our flexible API framework allows for connecting to virtually any system that has an API. We also support webhook notifications for real-time updates.
What file types can I upload to the knowledge base?
We support PDF, DOCX, TXT, and CSV files up to 10MB each. You can upload product catalogs, FAQs, policies, procedures, and any other documents that help your AI assistant answer customer questions accurately.
How does the human agent escalation work?
When our AI detects complex queries or if a customer specifically requests human assistance, the conversation is automatically routed to available human agents. The system provides complete conversation history for context, ensuring a seamless transition.
Transform Your Customer Service Today!
Join hundreds of Indonesian businesses using AI to deliver exceptional customer experiences. Automate responses, reduce costs, and delight your customers 24/7.
Trusted by businesses across Indonesia