Why businesses love Bicara AI

Transform customer service with AI automation, multi-channel support, and seamless human handover!

Omnichannel Communication

Connect with customers on their preferred channels - WhatsApp, Instagram, Telegram, Email, and more.

WhatsApp Business API

Official WhatsApp Business API integration with verified green checkmark. Send automated messages and notifications.

Telegram Bot Integration

Connect your Telegram bot to handle customer inquiries. Support for groups, channels, and direct messages with rich media.

Instagram Direct Messages

Manage Instagram DMs alongside other channels. Reply to customer inquiries and comments from one unified inbox.

Facebook Messenger

Integrate Facebook Messenger to handle customer conversations from your Facebook page seamlessly.

Email Integration

Connect your business email to manage customer support tickets and inquiries in one platform.

Website Chat Widget

Embed a customizable chat widget on your website. Capture leads and support visitors in real-time.

Seamless Integrations

Connect your business systems, CRM, POS, and e-commerce platforms for unified customer service.

Business System Integration

Connect to your existing business systems including POS, inventory management, and order processing. Get real-time data access.

CRM Integration

Sync with CRM systems to access customer history, preferences, and purchase data for personalized service.

E-commerce Integration

Connect to Shopify, WooCommerce, and other e-commerce platforms for order tracking and inventory info.

Payment Gateway Integration

Integrate with Midtrans, Xendit, and other payment gateways to check payment status and process refunds.

API Access

RESTful API for custom integrations. Connect Bicara AI with your existing business systems.

Webhook Integration

Real-time webhook notifications for events. Build custom integrations and automation.

Insightful Analytics

Delve into your data with precision and uncover actionable insights.

Real-Time Analytics

Track response times, customer satisfaction, conversation volumes, and agent performance with comprehensive analytics.

Performance Monitoring

Monitor AI accuracy, agent productivity, and customer satisfaction metrics in real-time.

Usage Analytics

Track AI token usage, message volumes, and costs. Stay informed about your usage patterns.

Efficiency Unleashed

Streamline tasks and focus on what matters with tools designed to boost your productivity.

Secure Data Handling

Enterprise-grade security with data encryption, access controls, and compliance with privacy regulations.

Role-Based Access

Control team access with roles and permissions. Ensure data security and proper access management.

Ultimate Data Protection

Keep your data safe with top-notch security measures and real-time threat detection.

Team Collaboration

Assign conversations, add internal notes, and collaborate with team members to resolve customer issues efficiently.

Template Management

Create and manage message templates for consistent communication across your team.

24/7 Expert Help

Our friendly support team is always here to assist you with any questions or issues.

Mobile App Access

Manage customer conversations on the go with our mobile app. Stay connected wherever you are.

Priority Support

Dedicated support team available via chat and email. Get help when you need it most.

Transform Your Customer Service Today!

Join hundreds of Indonesian businesses using AI to deliver exceptional customer experiences. Automate responses, reduce costs, and delight your customers 24/7.

Trusted by businesses Indonesia
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