1. Introduction
At Bicara AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp business management platform. Please read this privacy policy carefully. By accessing or using our platform, you agree to the terms of this privacy policy.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our platform, and information from third-party sources, including:
- Account Information: When you register for an account, we collect your name, email address, password, phone number, and company details.
- Transaction Information: When you purchase a subscription, we collect payment information, billing details, and service preferences.
- WhatsApp Data: With your permission, we access your WhatsApp Business account to facilitate message handling, including message content, timestamps, and contact information.
- Customer Data: Information about your customers, including their contact details and conversation history.
- Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our platform
- Processing transactions and managing your account
- Training and improving our AI systems to better serve your customers
- Communicating with you about your account, updates, and promotional offers
- Monitoring and analyzing usage patterns and trends
- Detecting, investigating, and preventing fraudulent transactions and unauthorized access
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
- Business Partners: With your consent, we may share data with business partners to offer certain products, services, or promotions.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and obtain a copy of your personal information
- Rectify inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Data portability rights
To exercise these rights, please contact us at privacy@bicaraai.com.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us at:
Bicara AI
Jakarta, Indonesia
Email: privacy@bicaraai.com
Phone: +62 XXX XXX XXX