Last Updated: May 16, 2025
Welcome to Bicara AI. These Terms of Service ("Terms") govern your access to and use of the Bicara AI platform, including our website, services, and applications (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
These Terms constitute a legally binding agreement between you and Bicara AI regarding your use of the Services. Please read them carefully.
Bicara AI provides a multi-tenant WhatsApp business management platform with AI-powered customer service capabilities, allowing businesses to automate customer communications through WhatsApp. Our Services include:
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
To access certain features of the Services, you must register for an account. When registering, you must provide accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
You agree to immediately notify Bicara AI of any unauthorized use of your account or any other breach of security. Bicara AI will not be liable for any loss or damage arising from your failure to comply with this provision.
You may not:
Bicara AI offers various subscription plans as described on our pricing page. By selecting a subscription plan, you agree to pay the fees indicated for that plan. Fees are non-refundable except as required by law or as explicitly stated in these Terms.
Payment processing is handled through authorized third-party payment processors. By providing your payment information, you authorize us to charge your payment method for all fees incurred.
We may change our fees at any time, but will provide you with advance notice before changes become effective. If you do not agree to the fee changes, you have the right to reject the changes by canceling your subscription prior to the changes taking effect.
When using the Services, you agree to:
You are responsible for all content sent through your account, including messages generated by our AI system based on your knowledge base. You acknowledge that the AI system may generate responses based on the information you provide, and you are responsible for ensuring that this information is accurate and compliant with applicable laws.
The Services, including all content, features, and functionality, are owned by Bicara AI or its licensors and are protected by copyright, trademark, and other intellectual property laws.
By using the Services, you do not acquire any ownership rights to the Services or the content made available through the Services. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:
Our collection and use of personal information in connection with the Services is described in our Privacy Policy. By using the Services, you consent to our collection, use, and disclosure of information as described in our Privacy Policy.
You retain all rights to the data you input into the Services, including customer information and message content. However, you grant Bicara AI a non-exclusive, worldwide, royalty-free license to use, reproduce, process, and display this data solely for the purpose of providing and improving the Services.
You are responsible for ensuring that your collection and use of customer data through our Services comply with all applicable privacy laws and regulations. You must provide appropriate privacy notices to your customers and obtain any necessary consents for the processing of their data through our Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, BICARA AI EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
We make no warranty that the Services will meet your requirements, be available on an uninterrupted, secure, or error-free basis, or be accurate, reliable, complete, legal, or safe.
We do not guarantee that the AI-generated responses will be error-free, complete, or appropriate for all situations. You are responsible for reviewing and approving any automated responses sent to your customers.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BICARA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF BICARA AI EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID BICARA AI IN THE PAST TWELVE MONTHS.
We may terminate or suspend your account and your access to the Services, in whole or in part, at our sole discretion, without prior notice or liability, for any reason, including if you breach these Terms.
You may terminate your account at any time by contacting us at support@bicaraai.com. Upon termination, your right to use the Services will immediately cease.
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We may revise these Terms from time to time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of the Terms and notify you through the Services or by other means. Your continued use of the Services after the revised Terms have become effective indicates that you have read, understood, and agreed to the current version of these Terms.
If you have any questions about these Terms, please contact us at:
Bicara AI